Returns and Refunds

Return & Refund

Thank you for shopping at Wellness Key.

If you are not entirely satisfied with your purchase, we're here to help.

Wellness Key LLC products have been formulated and produced to the highest quality standards. If you are dissatisfied with the experience you have had, please let us know about it so that we can rectify the situation for you. If you suspect that the quality of the product is not right, please hold on to the product, note the lot number printed on the container and then contact  us via the website to let us know about the situation. Depending upon the situation, we will collaborate to find the best solution for you.

To be eligible for a return, please make sure that:

  • You may return most new, unopened items within 30 days of delivery for a  refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). All refunds related to returns that are not a result of our error will have the original Shipping and Handling fee removed from the total refund amount. You will also be responsible for return shipping charges back to our facility.
  • You have the receipt or proof of purchase
  • We can not make any refund or accept returns if any of our flavors isn´t of your total liking since flavors is something very subjective.

    •           Products that do not meet these criteria will not be considered for return.

              To contact us:

            Visit  www.mywellnesskey.com

     

    Shipping charges: Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Wellness Key LLC.

    Damaged items: If you received a damaged product, please notify us immediately for assistance.

    On Sale items: Unfortunately, On sale items cannot be refunded. Only regular price items can be refunded.

    Digital products: We do not issue refunds for digital products once the order is confirmed and the product is sent. We recommend contacting us for assistance if you experience any issues receiving or downloading our products

    Bad Address: Wellness Key LLC is not responsible for lost orders due to incorrect address provided by the customer, (this includes wrong apt/house #, wrong street, etc.) PLEASE take your time and make sure you provided all correct information. Wellness Key LLC is not responsible for unclaimed or refused orders.

    1. HOW DO I CHANGE MY ADDRESS ON AN EXISTING ORDER IN TRANSIT?

    Once the order was processed and sent (in transit) it is the responsibility of the customer to contact the shipping company and make the necessary changes (there may be an additional charge). Wellness Key LLC can not be held responsible for the change of address.

    2. HOW DO I CHANGE MY ADDRESS ON AN EXISTING ORDER ?

    If the order was processed and has not been shipped and wants to make a change of address the customer must cancel the order and make a new purchase and we will charge 5% of the transaction. This is done for the benefit of the costumer and protect him from scams.

    3. HOW DO I CANCEL MY ORDER ON AN EXISTING ORDER IN TRANSIT?

    Regrettably we are unable to cancel your order from our customer service department.  Once your order has entered into our shipping process it cannot be modified or cancelled.

    Currently your order is in transit to the address provided at checkout.

    In order to receive a refund, you may return the package on its original condition to our shipping department.

    Once the package arrives in return we will process a refund minus the original cost of shipping and restocking fee.

    Returns must be made to:

    Wellness Key LLC Shipping Department

    Contact us for details (currently subject to change)

    Please ensure to include your order number in order to expedite the process.

     RETURNING AN ITEM:

  • Pack the item/s securely in the package along with the order # written on a box or inside the box, with a note explaining why you are returning them.
  • Along with a note indicating whether you want to exchange or refund  the product .In all cases refunds will be made ONLY to the card used for the original purchase.
  • All return shipping charges must be prepaid by customer. We cannot accept C.O.D. deliveries.
  • Keep the Return Tracking Number from the package you are returning to ensure that the package is received by our Returns Team. 

    • Return Packages Only to this Address

    Contact us for details 

    To: Wellness Key LLC

     REFUND:

    WRONG SHIPPING ADDRESS & UNDELIVERABLE:

    If for some reason you put the wrong shipping address or the package can't be delivered for any reason (caused by the customer) you have to wait until the product comes back to our facility to receive a refund according to the criteria described below.

    IN ORDERS THAT HAVE FREE SHIPPING:

  •            DOMESTIC ORDERS: They will be reimbursed minus a 15% for handle & restock fees plus taxes if they were paid

    • IN ORDERS THAT PAID SHIPPING:

  •            DOMESTIC ORDERS: They will be reimbursed WITHOUT SHIPPING minus 5% for handle & restock fees plus taxes if they were paid
  •            INTERNATIONAL ORDERS: They will be reimbursed WITHOUT SHIPPING minus 10% for handle & restock fees. 
  • IN CASE WE NEED TO CONTACT YOU TO CONFIRM THE ORDER:

    • On some occasions our system determines that there may be mistakes in the order, such as the address or the purchase may be fraudulent. When this occurs , for customer protection we contact you by email or a phone call to ask for additional information and to verify the shipping address. If we do not receive a response in five consecutive days, we cancel the order and we give you a refund of your money

    REFUND TIME

    You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

    CLAIM STATUS

    If tracking indicates package was delivered and customer claims package did not arrive, we will initiate a claim process with delivery company handling your package following their guidelines.

    USPS – Claim must be filed after 15 days and before 60 days of mailing date.
    UPS – Claim must be filed Immediately to initiate investigation process.

    FEDEX – Claim must be filed Immediately to initiate investigation process

    Claim investigations could take from 30 to 40 days to obtain a resolution.

    We will obtain a claim status from delivery company in which will be the final answer to follow up with a refund, replacement or deny a claim.

    About US State Sales and Use Taxes

    We want to tell you that since February 2022, some States, in United States, regulated the "Sales Taxes" tax as a mandatory item in each electronic purchase made. For legal and mandatory reasons, following the government instructions of the country, we have had to collect this amount of money corresponding to the tax explained above.
    It is clear that this money does not belong to us and we do not benefit from it, it is a tax that we collect and give to the government, just as customers pay it.
    We appreciate your understanding regarding the situation and the preference you have for our products.


    Thank you for choosing Wellness Key LLC